Distorted communication is about as effective as a dirty “dial-up” phone line.
Information exchange slows. Response time is delayed. Messages are open to interpretation and filled in by the receiver because only bits and pieces come through at a time.
If you are having a dialogue with your customers, employees, parents, children, prospects, friends or board members – don’t let them guess, assume, or fill in the blanks. Most of all, give them a clear path to respond quickly, easily, and honestly – without apprehension.
Don’t hint. Say what you mean.
Recommended reading from Communication World:
What does that mean? Pairing this powerful little question with five simple rules can help you elicit clear and effective communication