Like an Olympic diver, a master of true dialogue will not create any waves. The idea is to first scope conditions. Then you decide how to enter the waters smoothly – without even a splash.
Crucial Conversations gives you the tools and teaches techniques for how to succeed with high-stakes conversations and talks about sensitive topics. To dip your toe in the water first, go to their website and register for the weekly newsletter featuring helpful hints and tips.
According to the authors, a “crucial conversation” is defined as:
A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong.